CLIENT BRIEF:

Replace a complicated set of printed instructions and calculation tables with a digital tool to be used by Audi dealerships to help them easily calculate eligibility and level of goodwill gesture payments when dealing with servicing issues.

SOLUTION:

The eligibility for a claim is established through following a series of steps which also determines the level of contribution from Audi. Once this is established a set of sliders can be used to help the dealership decide how much additionally they would like to contribute themselves and how much they would require the customer to pay.

By simplifying the process it was far easier for the dealership to make an accurate and quick claims assessment which improved client satisfaction and reduced costs.